Technical Documentation (Service)
Service-facing documentation generated from product engineering data: manuals, parts catalogs, service procedures, training materials. Managed and published through systems like Arbortext.
Why it matters
Poor documentation increases service costs and customer frustration. Arbortext's acquisition enabled PTC to close the loop: design data → reusable technical content → service operations.
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Cite this definition
Finocchiaro, Michael. “Technical Documentation (Service).” DemystifyingPLM PLM Glossary, 2026, https://www.demystifyingplm.com/glossary/technical-documentation-service